Posted by a Superuser, not a Sky employee. Find out more
Try a planner rebuild:
Press Services on your remote
Select Help
Select Sky+ Rebuild
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Press the Home button on your Sky Q remote, highlight Settings then press 0,0,1 and Select.
Select Reset and scroll to Reset hard drive. ...
Wait for the on-screen instructions to disappear then press standby button on the front of your Sky Q box, instead of the Home button on your Sky Q remote.
Press the Home button on your Sky Q remote, highlight Settings then press 0,0,1 and Select.
Select Reset and scroll to Reset hard drive. ...
Wait for the on-screen instructions to disappear then press standby button on the front of your Sky Q box, instead of the Home button on your Sky Q remote.
Not much point giving Sky Q instruction on a forum for Sky+ users 😞
