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This discussion topic has been answered Discussion topic: Recordings/Service

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Message posted on ‎22 Apr 2024 05:25 PM

Recordings/Service

We have lost access to recordings and the ability to record - can you help?

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Avatar for Annie+UK
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Message posted on ‎22 Apr 2024 06:03 PM - last edited: ‎22 Apr 2024 06:03 PM

Re: Recordings/Service

Posted by a Superuser, not a Sky employee. Find out more

See Q46 in my Sky Plus FAQ

 

Interactive services should not affect playback/recording or access to the planner

I am Neurodivergent – My Sky FAQs: Stream ❄ Glass ❄ Go ❄ Plus

Please note: Free (advert supported) Hayu content is available via the On Demand section of your Sky planner, you DO NOT access the free content via the Hayu app!

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Message posted on ‎22 Apr 2024 05:25 PM

Re: Recordings/Service

Posted by a Superuser, not a Sky employee. Find out more

What's the error message when you try?

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Message posted on ‎22 Apr 2024 05:53 PM

Re: Recordings/Service

'Interactive services not available. Check Sky card is inserted & Sky box is connected to Broadband'


We've rebooted the box several times - with the card out and in...

We have never had the machine connected to broadband which I guess could be the issue

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This message was authored by: Annie+UK Answer

Message posted on ‎22 Apr 2024 06:03 PM - last edited: ‎22 Apr 2024 06:03 PM

Re: Recordings/Service

Posted by a Superuser, not a Sky employee. Find out more

See Q46 in my Sky Plus FAQ

 

Interactive services should not affect playback/recording or access to the planner

I am Neurodivergent – My Sky FAQs: Stream ❄ Glass ❄ Go ❄ Plus

Please note: Free (advert supported) Hayu content is available via the On Demand section of your Sky planner, you DO NOT access the free content via the Hayu app!
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Message posted on ‎22 Apr 2024 08:40 PM

Re: Recordings/Service

Thank you - you could be right - I'll call them tomorrow 

regards

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