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Discussion topic: Recorded programmes won't play

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This message was authored by 101202 This message was authored by: 101202

Recorded programmes won't play

Sky + be.  Live programmes play normally but when I try to play a recorded programme I get a message asking me to stop insert the viewing card. I've had this issue before and read a piece that used a simple trick to rectify this but I've forgotten the details. I recall it involved pressing a couple of buttons on the remote one of which was back up. Any help would be appreciated 

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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Recorded programmes won't play

Posted by a Superuser, not a Sky employee. Find out more

Try performing a New Install

See question Q21 in my Sky+ FAQ

 

Additional help with your viewing card can be found here
Annie  ( I am Neurodivergent )
Sky support for Sky+HD and earlier systems has ended, you can still get support if you already have Sky Protect insurance otherwise you'll have to find your own 3rd party company to get support from at your own expense
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