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Discussion topic: Problems with chanel 512

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This message was authored by Boombomb This message was authored by: Boombomb

Problems with chanel 512

Hi I'm having trouble with chanel 512 GB NEWS. One minuet it's on and the next a no signal message comes up. It's just with this one chanel.  Anyone any ideas, thanks

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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Problems with chanel 512

Posted by a Superuser, not a Sky employee. Find out more

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

 

Please Note: Sky+ is now a legacy service that Sky are replacing with their newer services: Sky Q, Sky Glass and Sky Stream

You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

Annie  ( Please Note: I am Neurodivergent )
Hardware: Sky+HD Services: Sky Go Extra (via Xbox Series X) • Box sets • Sky Cinema • Sky Sport Complete • Sky Multiscreen • HD Basic
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Problems with chanel 512

Posted by a Superuser, not a Sky employee. Find out more

@Boombomb 

Fairly recently GB News and a few others moved to a different transponder that has a wider footprint which may result in a misaligned dish losing the channel. There are a few posts on the Sky Q board reporting similar. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Problems with chanel 512

Posted by a Superuser, not a Sky employee. Find out more

@Boombomb 

 

https://helpforum.sky.com/t5/Sky/Loss-of-channel-512-GB-news/m-p/4474741#M144234 

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