Discussion topic: Problem with my viewing card

This message was authored by: JonathanTang · ‎30 Dec 2023

Can’t get any Sky programmes on my TV and there is a message on the screening saying, "There is a problem with your viewing card".

This message was authored by: Mark39 · ‎30 Dec 2023

Try removing the Card and giving it a wipe with a dry cloth.

This message was authored by: Annie+UK · ‎30 Dec 2023

If you have not ordered Sky Q in the last couple of months and the order been canceled then you could try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q

Additional help with your viewing card can be found here

I am Neurodivergent – FAQs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus

Posted on a MINISFORUM UM690L with Debian (Linux) using Firefox-esr

This message was authored by: Gail17 · ‎30 Dec 2023

Did you get this sorted? My mum has this problem as well

This message was authored by: Mark39 · ‎30 Dec 2023

@Gail17 wrote:

Did you get this sorted? My mum has this problem as well

Has she tried the suggestions here?

This message was authored by: Gail17 · ‎30 Dec 2023

I will try tomorrow - she is 87 so I will have to go to her house and try and sort it out!

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