Problem with my viewing card

[JonathanTang]

Can’t get any Sky programmes on my TV and there is a message on the screening saying, "There is a problem with your viewing card". 

[Mark39]

Try removing the Card and giving it a wipe with a dry cloth.

[Annie+UK]

If you have not ordered Sky Q in the last couple of months and the order been canceled  then you could try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q

Additional help with your viewing card can be found here

[Gail17]

Did you get this sorted? My mum has this problem as well

[Mark39]

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@Gail17 wrote:

Did you get this sorted? My mum has this problem as well

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Has she tried the suggestions here?

[Gail17]

I will try tomorrow - she is 87 so I will have to go to her house and try and sort it out!