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Discussion topic: Picture constantly disappearing but can still hear sound

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This message was authored by: caitytough

Picture constantly disappearing but can still hear sound

My picture keeps disappearing but I can still hear the sound? If this doesn't happen the picture freezes and can still hear it. Happens every time I'm watching something 

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This message was authored by: Mark39

Re: Picture constantly disappearing but can still hear sound

Posted by a Superuser, not a Sky employee. Find out more

Live, recorded or both? You've posted in the Sky@ forum - can you confirm it's a Sky+ box that you have?

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This message was authored by: caitytough

Re: Picture constantly disappearing but can still hear sound

Yeah sky+ I have broadband and just normal live channels 

This message was authored by: Mark39

Re: Picture constantly disappearing but can still hear sound

Posted by a Superuser, not a Sky employee. Find out more

As you haven't said, I'll assume this affects both live programmes and recordings.

 

Try turning both your Tv and Sky box off at the plug, then disconnecting the HDMI cable and swapping the ends over before reconnecting. After switching back on, wait to see if the problem.recurs.

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