@Phi007 Pairing to what the same box or a replacement, if the latter you won't get them back for the reasons below, if the former up to 4 hours from pairing
From 29th October 2024 sky has removed the ability to pair viewing cards to replacement boxes
viewing cards are now locked to the last box it was paired too (note: viewing cards are non transferable between accounts - hence buying a second hand box with a card included will NOT work)
any new viewing card sent will not work regardless of what you were told
you will need to call sky and discuss your options regarding upgrading to one of sky’s current tv products to continue to receive sky tv services
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help othersIf you would like to post a “Send Your Thanks to Sky” message please click Here
