Our Sky+playback and recording are unavailable.

[Dancer1]

We have followed the advice of clearing the deleted programmes and have done the planner rebuild and turned sky off & on.

[Annie+UK]

Does your box report a Diskless mode error message?

[Dancer1]

No, sorry

[Annie+UK]

What messages do you get?

[Mark39]

@Dancer1 the error message will tell you where the problem lies, typically either the Planner (unlikely if rebuilding your Planner didn't help) or more likely the Hard Disk Drive.

[Dancer1]

As above.. "Sky+ playback and recording are unavailable"

[Dancer1]

Thank you.. think I'll phone Sky & see what they say.

[Mark39]

@Dancer1 they'll tell you you have to upgrade to Sky Q or Stream.

You could try a full System Reset which might restore normal working. It will however remove your recordings.

https://www.sky.com/help/sky-tv/sky-tv-plus/sky-plus-watching-sky-tv/sky-plus-recordings/articles/re...

[Dancer1]

Thanks for your advice.. would prefer not to do full reset as don't want to lose recorded stuff.

[Annie+UK]

---

@Dancer1 wrote:

Thanks for your advice.. would prefer not to do full reset as don't want to lose recorded stuff.

---

If you cannot record/playback you have already lost your "recorder stuff"