Only some channels available

[Linzibee1]

I have only some channels available. These change on a daily basis, so one day I can't get bbc1, the next day I can then itv isn't working and so on

[Daniel0210]

@Linzibee1 

Have you got Sky+ (where you've posted)? Any error message on the screen? 

[Annie+UK]

@Linzibee1 What are your Signal Strengths/Qualities? Take a look at the link below:

See question Q11 in my Sky Plus F⋅A⋅Q for Signal Strengths/Qualities

[Linzibee1]

Yes it's Sky+

 

[Annie+UK]

Input 1 is broken it should look a lot like input 2

See question Q23 in my Sky Plus F⋅A⋅Q for No Satellite Signal

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Glass and/or Sky Stream

You may have to call out a local satellite installer ( at your own expense ), unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Glass and/or Sky Stream (self-install, no engineer required)

Further help: https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-plus-error-message-broken-image

[Daniel0210]

@Linzibee1 

In that image, in the top corner, the mini screen is telling you that you have no satellite signal, so you need to follow the advice from @Annie+UK  because Sky no longer support Sky+ set ups.

[Linzibee1]

I have an engineer booked for Tuesday but was wondering if there was another way around it.! 

[Annie+UK]

@Linzibee1 Unscrew the Input 1 and 2 cables from the Sky box and swap them over 1>2 & 2>1, screw them back in finger tight

Then check the signals again

[Linzibee1]

Hiya, I've done that already. And tried a different box. Sadly I think it's probably a problem with the dish 😔

[Mark39]

@Linzibee1 until your dish is fixed, you could set Single Feed Mode so that your Sky box works normally, albeit you'll only be able to watch or record a single live programme. The working dish feed will need to be connected to Dish Input 1.