On demand service not available

[JosephE]

My Sky+ box can't connect to access on demand services, I have ran all the chjecks, getting all green ticks, but still no access to on demand, tried using the virtually uiseless assistant, can anyone offer advice?

[Mark39]

Turn off both your router and your Sky box at the plug. Wait a minute before restarting your router and a further 4 minutes before restarting your Sky box, then see if it connects.

[JosephE]

I have done these steps without success, struggling to get throught to sky too. Everything else on the home network is working.

[Mark39]

Try rebuilding your Planner, as a next step:  https://www.sky.com/help/home/sky-tv/sky-tv-plus/sky-plus-watching-sky-tv/sky-plus-recordings/articl...