On demand - says my card needs to be checked ive tone that still no on demand

[Cs63]

Cannot watch programs says up grade try that ur says check broadband 

Check that says as I'm y card needs inseting 

Done th as t 

Still no progress 

[Mark39]

Can you tell us exactly what the error message is?

[Cs63]

There's no top picks

Takes 30sec to load ,- catch up tv

I scroll down yo channeks eventually 

U&alibi

Scroll to bookish

Ti watch this on demand please  contact sky

To up grade

Press 🟡 for more information 

Press 🟡

Interactive services are not available.pleasecheck your sky viewing card is inserted in and your sky box is  the connected 

T o your broadband 

 For more help visit sky.von/to connection 

[Mark39]

Do other Catch Up / On Demand items download successfully?

[Cs63]

No.

• Nothing

[Cs63]

Told a fib.

Peacemaker hg as just downloaded

[Mark39]

Have you ever been able to use On Demand? Does your Sky box have a WPS button on the front panel?

[Cs63]

No wps on the front

It did download a bbc program