On demand download failure Sky+ on 2 boxes

[Annie+UK]

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@Tony+Whewell wrote:

That's strange as the new service sky stream relies totally on on demand downloads and that costs £26 per month ...

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That is unrelated, we are talking specifically about the Legacy Sky Plus service on this forum

[PocketDog]

Sky signature is supposed to include 500 box sets, so it's not a "free" service. 

[Annie+UK]

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@PocketDog wrote:

Sky signature is supposed to include 500 box sets, so it's not a "free" service. 

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It icludes Box Sets SD at no extra cost which is the usual get out big companies use 😞

[PocketDog]

I can't anywhere it says that it's at no extra cost. Online and in my account it says

"Enjoy 300+ channels, including our Sky documentary channels, as well as Sky Box Sets on demand for hours of entertainment."

Also, mine isn't SD, not sure if that makes a difference.

[Annie+UK]

I'm only relaying what others have reported after phoning Sky and asking or a refeund due to loss of On Demand

Maybe these people did not have Sky Signature at the time

[TimmyBGood]

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@pkjp wrote:

@TimmyBGood No-one's talking about needing control of any DNS but rather simply updating relevant records on a DNS and then letting it cascade to the others. 

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Which Sky presumably does, but we know from previous instances where some glitch in ISP DNS resolution, particularly relating to the injection of advertising into on-demand content, causes delivery to fail.

I have an ongoing support case with a filtering provider where advertising in Sky Go plays but content does not unless DNS bypasses the filtering appliance.

[Anonymous]

Just picked up on this thread as I am having similar problems in the last few days ie Sky on demand, catch up, films etc will not download and keep getting failed messages.  Have tried rebooting and switching routers off and on but no joy.  

Having read trough this thread it appears that this is a Sky issue and nothing to do with my equipment? Has anyone had a sensible response from Sky indicating they are aware of the problem and are working to correct?

Is there any point in me raising with Sky? Is it time for me to look to other providers?

[oj01]

@Anonymous It's odd if you have only just started experiencing this issue. The customers affected by this seem to have had the problem since it first occurred at the start of this thread. 

[Annie+UK]

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@Anonymous wrote:

Just picked up on this thread as I am having similar problems in the last few days ie Sky on demand, catch up, films etc will not download and keep getting failed messages.  Have tried rebooting and switching routers off and on but no joy.  

Having read trough this thread it appears that this is a Sky issue and nothing to do with my equipment? Has anyone had a sensible response from Sky indicating they are aware of the problem and are working to correct?

Is there any point in me raising with Sky? Is it time for me to look to other providers?

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This issue has been going on for months so what has changed your end recently to stop your download working?

[Anonymous]

No idea but just picked up on it when I tried to catch up on some missed programs. 

[PocketDog]

Is it possible it's been a problem since the end of January and you just havent noticed? 
As that's when it started for us. 

[Anonymous]

Could well be the case although I did manage to download a film within the last month.  I really noticed it last week when a channel 5 programme did not record and Imtried to download numerous times without success.  I then tried a programme on Alibi and had the same problem.  Last night I was able to download Eastenders (which I don't watch!) as a test and to satisfy myself that this is a central problem and nothing to do with my equipment/settings.

Do you know if anyone has had an acknowledgment from Sky about the issue and that it is being addressed?

[oj01]

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@Anonymous wrote:

Do you know if anyone has had an acknowledgment from Sky about the issue and that it is being addressed?

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@Anonymous Sky have acknowledged and commented in this thread.

One thing to bear in mind though, is that if it were purely a problem at Sky's end, it would affect all Sky+HD customers. 

[Tony+Whewell]

It probably does, it's just that they may not know how to complain 

[Annie+UK]

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@Tony+Whewell wrote:

It probably does, it's just that they may not know how to complain 

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Not affecting me