Discussion topic: On demand and catch up not working
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Message posted on 17 Apr 2023 07:04 PM
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On demand and catch up not working
I've just been reinstated and since then I can't download anything. Catch up wont work, nor on demand. I've reset box, changed from SD to HD etc. I get the message to use this service you need to upgrade subscription but I have everything I need to watch and download on demand.
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Message posted on 17 Apr 2023 07:32 PM
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Re: On demand and catch up not working
Due to this:
@Cg1988 wrote:
I've just been reinstated
To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 18 Apr 2023 08:56 AM
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Re: On demand and catch up not working
Thanks for escalating. We've sent an invite to Cg1988.
Tom
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