Discussion topic: Not worked for 12 months

This message was authored by: Neoass · ‎07 Jun 2023

Outrageous that sky hasn't worked for over 12 months at my 80 year olds house and you want to change us £65 to send an engineer round ! I'm extremely unhappy

This message was authored by: caesarome · ‎07 Jun 2023

We are customers so feel free to explain in more detail what is happening with the Sky+ box.

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This message was authored by: GD1 · ‎07 Jun 2023

@Neoass If there has been a fault with the dish & it has never been reported then Sky can not know there is an issue. Sky can charge a call out fee to replace the dish if this is the issue.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: Mark39 · ‎07 Jun 2023

@Neoass have you or they not reported it to Sky before? They can't fix a fault they don't know about. £65 is the standard engineer callout charge to investigate and fix a fault with their equipment.

This message was authored by: Annie+UK · ‎07 Jun 2023

£65 is the standard callout charge for Sky to Fix/Replace your equipment where necessary to get you up and running again

I am Neurodivergent ❄ My F•A•Qs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus

Discussion topic: Not worked for 12 months

Not worked for 12 months

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