@Vanessa62
I'm afraid as Sky no longer support Sky+ and Sky+HD set ups (where you've posted) you'll need to employ a local satellite engineer at your own expense to check/realign/repair/replace the dish/LNB if that's the problem.
If you have Sky Protect cover through Domestic and General Insurance you can call them but a previous post on here stated they wouldn't send an engineer - but they did offer the customer £65 towards arranging one themselves.
The alternative is contacting Sky to upgrade to Sky Q or change to Glass / Stream.
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
