Not anle to download sky channels

[Lozza1958]

I recently changed BB providers from Sky to a more competitive offer. However since then I am unable to Dowland from any sky channel. I can record and playback. I have contacted my provider and they assure me its not my Dowland speed. 

[Addie15]

Hi there, Lozza1958. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lozza1958]

I have managed to get in touch with Sky and they are sending an engineer.

Thank you