No signal

[Dea82]

Message keeps coming up no satellite signal. Have been through steps on sky.com. channels are still freezing and then we get the message again

The box keeps initialising but problem still happening 

[Daniel0210]

@Dea82 

I'm afraid Sky no longer support Sky+ and Sky+HD set ups. You'll need to employ a local satellite engineer at your own expense to check/repair/replace the dish/LNB if that's the problem. 

If you have Sky Protect insurance through Domestic and General Insurance you can call them but a recent post on here stated they wouldn't send an engineer - but they did offer the customer £65 towards arranging one themselves.

The alternative is contacting Sky to upgrade to Sky Q or change to Glass / Stream.

[Mark39]

@Dea82 do you have one cable from the dish or two? Check your signal strengths via Services > Settings > Signal. The white part of all 4 bars should be at least half way across.