No signal

[Bert70]

Sky was working ok earlier

Now getting message MINI TV UNAVAILABLE NO SATELITE SIGNAL

Have tried switching off at mains and broadband off no help

According to settings I have a good strength of sognal

[Annie+UK]

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

[Mark39]

It looks like you have no signal from the dish on one of the two cables. Try switching your Sky box off at the plug and checking that the two dish cables are still securely fitted. If it's no different after switching back on, you'll need an engineer to check your dish set up for you. Unfortunately Sky no longer provide engineer support for Sky+ equipment (unless you have Sky Protect) so you'll need to get a local satellite installer to check for you. 

[Bert70]

I unplugged at mains unscrewed the connection turned all back on o again sky came on but when I changed channels it wet off again what is MINI TV as I have this message

[Annie+UK]

What are your Signal Strengths/Qualities? Take a look at the link below:

See question Q11 in my Sky Plus F⋅A⋅Q

[Bert70]

white part 50 % on each input

[Annie+UK]

The quaity is the more important if the 4 bars but 50% in my book does seem borderline, some systems can just about work but other will not 😞

[Joan+Rogers]

Have switched sky and TV off and back on but still shows no signal

[Mark39]

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@Joan+Rogers wrote:

Have switched sky and TV off and back on but still shows no signal

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No signal? Or no satellite signal?

[Joan+Rogers]

I have channels but they are breaking up. I think it's the sky dish connection but I don't know how to make it right. I have switched off and on moved the sky box which seem to make difference but still no BBC1 or ITV. HELP

[Joan+Rogers]

i can't get escape to the country

[Mark39]

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@Joan+Rogers wrote:

I have channels but they are breaking up. I think it's the sky dish connection but I don't know how to make it right. I have switched off and on moved the sky box which seem to make difference but still no BBC1 or ITV. HELP

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Yes, sounds like a problem with your dish setup. Unfortunately Sky no longer provide engineer support for Sky+ systems (unless you have Sky Protect) so you would need to engage a local satellite installer/engineer to come and take a look.

Alternatively now might be a good time to consider upgrading to Sky Q as your dish setup will be checked and put right at no additional cost, as part of the installation.

[Joan+Rogers]

OK. What's I pay my money every month for please????

[Joan+Rogers]

Every was fine this morning so why would it just go wrong????

[Mark39]

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@Joan+Rogers wrote:

OK. What's I pay my money every month for please????

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None of it has ever gone towards the maintenance of your equipment. Sky used to charge additionally for providing engineer support. Now you would have to pay a local engineer instead.