0

Discussion topic: No satellite signal

Reply
This message was authored by nina20 This message was authored by: nina20

No satellite signal

Need sky signal have no satellite signal 

 

Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@nina20 

Almost certainly a dish misalignment. Although Sky themselves no longer support Sky+ and Sky+HD, if you have Sky Protect through Domestic and General Insurance you can call them otherwise you'll need to employ a local satellite engineer at your own expense to check it (or upgrade to Sky Q or change to Glass / Stream).

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mark39 This message was authored by: Mark39

Re: No satellite signal

Posted by a Superuser, not a Sky employee. Find out more

Turn your Sky box off at the plug for at least 4 minutes, and while it's off check that the dish connections at the rear of the box are still secure. If the problem persists you'll need to engage a local satellite engineer to take a look for you, as Sky no longer provide engineer support for Sky+ equipment unless you have Sky Protect.

 

Or now might be a good time to consider upgrading to Sky Q.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 100 minutes

New Discussion