No satellite signal sky+

[Sandra19661]

Iv had a message saying your sky HD+ box isn't getting a satellite signal. Your recordings in the planner may be available, however they are not. If I go onto planner it says your box is still initialusicone back in a few moments. , but nothing ever happens. Iv made sure all wires are plugged in , Iv tried turning it off and on again, along with the tv set itself, still nothing 

[Mark39]

Recordings become unavailable, when you turn off your Sky box at the plug while it has no satellite signal. 

The cause is most likely a fault with your dish or cables. Unfortunately Sky no longer provide engineer support for Sky+ equipment unless you have Sky Protect, so you'll need to contact a local satellite engineer to take a look.

Alternatively now might be a good time to consider upgrading to Sky Q. Any dish or cabling issues will be addressed as part of the Sky Q installation at no additional cost to you.

[Sandra19661]

Thank you, I was aware my box was outdated, I now have an appointment for sky q to be installed 

[Daniel0210]

@Sandra19661 

I will cc in one of the other Superusers who has compiled a very helpful guide for those thinking of transitioning from Plus to Q which may provide some insight into something you hadn't considered.

cc

@nigea99 

[nigea99]

hi @Sandra19661 

As @Daniel0210 mentions, you may wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q