23 Nov 2024 03:03 PM
My tv has had no satellite signal for a few days, I've tried cutting it down to one signal but not working either now.
23 Nov 2024 03:18 PM
Posted by a Superuser, not a Sky employee. Find out more"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:
You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet
23 Nov 2024 03:18 PM
Posted by a Superuser, not a Sky employee. Find out moreIf it doesn't recover after switching your Sky box off at the plug for 4 minutes, it's most likely a problem with your dish or cabling. It's worth checking that the dish cables are still securely connected at the back of your Sky box. Beyond that, you'll need to engage a local satellite installer to come and take a look, as Sky no longer provide engineer support for Sky+ boxes, unless you have Sky Protect.
Alternatively, now might be an expedient time to consider upgrading to Sky Q. Any dish issues will be put right at no additional cost, as part of the Sky Q installation.
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