No satellite signal Sky+ box

[DonnaSLJ]

My Sky+ box isn't getting a satellite signal. Happened since the storms. We have realigned our dish, and also tried to get a signal though tv but nothing so we think it is definitely the dish and not our box. Followed all instructions to try rectify the issue e.g. restart, plugged the box out at the mains, checked all cables etc & still no joy!

we don't share our dish, any help and advice appreciated.

[Annie+UK]

How did you realign the dish? If you did not use a standalone signal meter attached to the dish it will not be acurate

"No Satellite Signal" usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and other not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

You may have to call out a local satellite installer, unless you have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

[Mark39]

It's very difficult to align a dish accurately without the proper (expensive) equipment. Best to get a local installer to come out and align it for you. Sky no longer provide engineer support for Sky+ equipment unless you have Sky Protect.