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Discussion topic: No active subscription

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This message was authored by Jonjo27 This message was authored by: Jonjo27

No active subscription

Just returned from holiday and have an issue with Sky HD+, I reduced to the essentials package some time ago. 

A number of programmes I had set to record have failed. Other issues I have experienced - 'Live pause is not available'  when trying to record a live programme I get the message ' Sky+ playback and recording are not available' Go to skyviewinghelp.com for assistance. I have done a sky+ rebuild which hasn't worked. I have also noticed at the bottom left section of the tv guide 'More Top Picks' is says Top Picks is only available with an active Sky Tv subscription????

I don't understand I checked my account from the services button and everything is paid up fine. Also just checked to see if I can watch anything via catch up, nope apparently I 'Do not have the Sky+ entitlement.  Not sure what to do, any help, advice would be greatly appreciated, I don't really want to wipe off everything I have already recorded even though I can't watch it at the moment, in case it may get fixed  🤞🏼


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This message was authored by Annie+UK This message was authored by: Annie+UK Answer

Re: No active subscription

Posted by a Superuser, not a Sky employee. Find out more

Try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q
Note: I am Neurodivergent, Hardware: Sky+HD LG UHD TV Xbox Series X Amazon Fire HD
My Sky Frequently Asked Questions:PlusGlass / Stream

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This message was authored by Annie+UK This message was authored by: Annie+UK Answer

Re: No active subscription

Posted by a Superuser, not a Sky employee. Find out more

Try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q
Note: I am Neurodivergent, Hardware: Sky+HD LG UHD TV Xbox Series X Amazon Fire HD
My Sky Frequently Asked Questions:PlusGlass / Stream
Jonjo27
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This message was authored by Jonjo27 This message was authored by: Jonjo27

Re: No active subscription

Brilliant, thank you so much, it worked, I am amazed  and relieved. So happy 😁 

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