New Card Linked to Wrong Old Card

[James1964]

Hi, I recently received a new viewing main card from Sky but it was linked to a card that became inactive when I cancelled Sky Multiroom. I cannot receive any of my package channels with this card. I need this card to be linked to my main viewing card so I can replace it (chip almost burned through). PLease help!

[Annie+UK]

Phone Sky

Use the following link for contacting Sky: CONTACT

A phone number is given on a link on the page linked to below (click on the "Need more help?" drop down):

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)

[Exiled-in-HH]

Only Sky can address your issue ... you will have to phone Sky to resolve the issue😉