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Discussion topic: Need an engineer

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Message posted on ‎15 Jun 2025 01:08 PM

Need an engineer

How do i get sky to send out an engineer 

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This message was authored by: caesarome

Message posted on ‎15 Jun 2025 01:13 PM - last edited: ‎15 Jun 2025 01:14 PM

Re: Need an engineer

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@Cumbrianred 

If it is for a Sky+ box issue (where you have posted) then you will have to get a local company as Sky does not maintain Sky+ boxes anymore. If it is for a Sky Q issue then let us know what the issue is and we can advise you.

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This message was authored by: Daniel0210

Message posted on ‎15 Jun 2025 01:13 PM

Re: Need an engineer

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@Cumbrianred 

You have posted in the Sky+ board. Do you have Sky+ / Sky+HD?

Sky no longer support Sky+ and Sky+HD. Depending what the issue is you'll need to employ a local satellite engineer at your own expense to check/repair/replace the dish if it's a dish issue.

 

If you have Sky Protect insurance through Domestic and General Insurance you can call them but a recent post suggested they wouldn't send an engineer - but did offer the customer £65 towards arranging one themselves.

 

The alternative is contacting Sky to upgrade to Sky Q or change to Glass / Stream.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
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This message was authored by: Cumbrianred

Message posted on ‎15 Jun 2025 01:14 PM

Re: Need an engineer

Just need an engineer to replace the cable 

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Message posted on ‎15 Jun 2025 01:15 PM - last edited: ‎15 Jun 2025 01:16 PM

Re: Need an engineer

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@Cumbrianred 

More details are required, what cable and what box - Sky+ or Sky Q ?

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Message posted on ‎15 Jun 2025 01:16 PM - last edited: ‎15 Jun 2025 01:52 PM

Re: Need an engineer

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@Cumbrianred 

As stated, Sky won't send one if you have Sky+. You'll need to source one locally at your own expense.

 

If you have Sky Q call Sky to arrange one. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Message posted on ‎29 Jul 2025 06:49 PM

Re: Need an engineer

I need an engineer as I can't get channel 5 on my Sky box

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Message posted on ‎29 Jul 2025 06:50 PM

Re: Need an engineer

I need an engineer to come and fix my Sky I don't know what I'm doing so I need someone to text me or to phone me. Thank you.

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Message posted on ‎29 Jul 2025 06:52 PM - last edited: ‎29 Jul 2025 06:54 PM

Re: Need an engineer

Posted by a Superuser, not a Sky employee. Find out more
@Eileen65 wrote:

I need an engineer to come and fix my Sky I don't know what I'm doing so I need someone to text me or to phone me. Thank you.

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Glass, Sky Stream and Sky Q (Satellite TV is approaching end of life so is not a long term solution)

This forum is primarily customer-to-customer help, you're not talking to Sky support.

 

Sky will not send an "engineer" out for a Sky+ system you will have to find your own 3rd party company to assist you or upgrade to a supported Sky service

I am Neurodivergent ❄ My F•A•Qs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus
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Message posted on ‎29 Jul 2025 06:57 PM

Re: Need an engineer

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@Eileen65 

Do you have Sky+ (where you've posted)?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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