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Discussion topic: My sky plus is getting no signal on some channels

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This message was authored by: Ruma1

My sky plus is getting no signal on some channels

My sky + is not getting signal on some channels,

 

I've tried resetting and turning the main switch off and on.

nothing happens 

 

it just says your sky+ isn't getting signal

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This message was authored by: Daniel0210

Re: My sky plus is getting no signal on some channels

Posted by a Superuser, not a Sky employee. Find out more

@Ruma1 

No signal or no satellite signal? 

If it's a no satellite signal, I'm afraid Sky no longer support Sky+ and Sky+HD set ups. You'll need to employ a local satellite engineer at your own expense to check/repair/replace the dish/LNB if that's the problem.

 

If you have Sky Protect insurance through Domestic and General Insurance you can call them but a recent post on here stated they wouldn't send an engineer - but they did offer the customer £65 towards arranging one themselves.

 

The alternative is contacting Sky to upgrade to Sky Q or change to Glass / Stream.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: SANDY451

Re: My sky plus is getting no signal on some channels

I change my broad band form TalkTalk to sky yesterday and no signal today and my remote will not shift Chanel's and sound I think I have made a big mistake I still would like to speak to someone I am 85 a bit slow 

This message was authored by: Annie+UK

Re: My sky plus is getting no signal on some channels

Posted by a Superuser, not a Sky employee. Find out more

Broadband has absolutely nothing to do with your satellite signal

I am NeurodivergentMy F•A•Qs: Sky GlassSky StreamSky GoSky Plus
This message was authored by: Mark39

Re: My sky plus is getting no signal on some channels

Posted by a Superuser, not a Sky employee. Find out more

@SANDY451 what exactly is the message you're seeing on your tv screen?

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