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Discussion topic: My sky keeps cutting out

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This message was authored by Martha8 This message was authored by: Martha8

My sky keeps cutting out

My sky box keeps stopping 

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Martha8
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This message was authored by Martha8 This message was authored by: Martha8

Re: My sky keeps cutting out

The sign says signal problem

This message was authored by Mark39 This message was authored by: Mark39

Re: My sky keeps cutting out

Posted by a Superuser, not a Sky employee. Find out more

No signal? Or no satellite signal?

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: My sky keeps cutting out

Posted by a Superuser, not a Sky employee. Find out more

"No Signal" is an error generated by your TV indicating that it cannot find a device on the current input, check the correct input for your Sky box is selected

 

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q


You may have to call out a local satellite installer, unless you have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

Annie  ( Please Note: I am Neurodivergent )
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