My sky is not working for more than a week

[Drica53]

 

[Annie+UK]

"No Satellite Signal" usually indicates an issue with one or more of the following:

• The Dish is misaligned
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using

You may have to call out someone to check your system, another option is to move to Sky Q as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream if you want to move away from satellite TV and use the Internet

[Mark39]

What have you done about it?

[Drica53]

Hi. I have switched it on and pff. Didn't work. I have press the yellow button, Didn't work and remove the cables and put ur back..nothing seems to work. In the previous conversation has been mentioned the option about switch it to sky Q. How does ir works and what I have to do?

[TimmyBGood]

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@Drica53 wrote:
How does ir works and what I have to do?

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You can order online or call Sky and place an order: they would need to schedule an installer appointment.

Be aware that Sky will always try to upsell the subscription, and you'll need to persevere to get both 'free' installation (no up-front-cost) and no increase in the monthly bill.

Typical techniques are to offer a 'free' Q Mini box (which requires an extra subscription) or 'free' installation if Sports or Cinema is added to the bundle.

[TimmyBGood]

@Drica53 

Alternatively you can choose to commission an independent satellite dish installer to examine your existing setup.

[Drica53]

Sky glass 55.  Seems better. But do I need to pay for it ti be change. My monthly payment will increase or not? Do I need to book someone to came to my flat to do it? What I have to?

[TimmyBGood]

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@Drica53 wrote:

 My monthly payment will increase or not?

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With Glass you have to either pay for the television set up-front, or take on a loan repayment in addition to the Sky channel subscription fee.  This means that Glass will almost always be more expensive for the first two or four years.

[TimmyBGood]

@Drica53 

As your posted picture indicates you already have a large flat-screen television set, Sky Stream is almost certainly a better deal than Sky Glass: note however that either requires broadband of at least 25Mbs.

[Drica53]

Ok. Whe  I call I will mention  that.. I can do it on line  a swell through my sky app? Or do I need to call?

[TimmyBGood]

@Drica53 

Sometimes there's a better price available by calling, but that does also give the salesperson an opportunity to talk the customer into taking on subscriptions they don't really want.