My remote won’t record

[miss+hampson]

Hello my Sky HD won't record anything and it's very slow I've reset the box but still the same 

[Mark39 · Accepted solution]

How did you reset the box? It needs to be switched off at the plug for at least 4 minutes.

[miss+hampson]

Ok I did reset it but didn't leave it turned off for 4 mins it's strange it will download and record but won't record anything from the tv listings I will turn it off now and leave it for 4 mins thank you 

[Mark39]

It points to a problem with your Planner. If a simple restart doesn't fix it, the next step would be to rebuild your Planner as explained here: https://www.sky.com/help/home/sky-tv/sky-tv-plus/sky-plus-watching-sky-tv/sky-plus-recordings/articl...

[miss+hampson]

Thank you mark I unplugged it for a while and it's now working as normal thank you