30 Nov 2024 03:04 PM
All other channels are working despite message on f1 site saying no satellite signal
30 Nov 2024 03:08 PM
Posted by a Superuser, not a Sky employee. Find out more"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:
You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet
30 Nov 2024 03:09 PM
Posted by a Superuser, not a Sky employee. Find out moreTry turning your Sky box off at the plug for 4 minutes. If that doesn't resolve, the most likely cause is a slight dish misalignment. Unfortunately there's no longer any engineer support for Sky+ unless you have Sky Protect, so you'll need to engage a local satellite engineer to take a look.
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