Moved house, getting all channels except ITV

[Welshyyyyy]

Hi, we've just moved house and have brought our Sky+HD box with us. There's a Sky dish on our new house. I plugged in the Sky box and had no signal and no channels. I did some searching online and assumed the LNB was for SkyQ, I then got up to the dish on a ladder and it was, so I went out and bought a new LNB and replaced it. I'm assuming the dish is pointing in the right place so I just put the new LNB on and that was it. Now I have all channels, except any ITV channels (SD & HD). does this mean the LNB isn't aligned correctly, seems odd to get every channel (i.e. hundreds of them) in perfect quality but ITV doesn't want to play ball, is there something unique about ITV?

In settings the input 1 network Id/transport stream says 0002/080d, does this seem right? Do I have to use an alignment tool to get it just right? I'm in Swansea if that helps

Thanks 

[Annie+UK]

See question Q23 in my Sky Plus F⋅A⋅Q for No Satellite Signal

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet