Move with Sky+ HD Box

[TommyB504]

We are moving to a new house that already has a Sky dish. We have a Sky+ HD Box - do we need an engineer visit to connect to that old dish? I can't get the Chat Robot to answer the question, it's booked me an engineer visit but keeps talking about Sky Q. Thanks

[Annie+UK]

Is the dish on the new house a Sky+ dish or a Sky Q dish?

[TommyB504]

It's a Sky + dish

[Annie+UK · Accepted solution]

That being the case, you can connect your box to the existing cables yourself 🙂 and inform Sky of the change of address on your account

[Mark39]

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@TommyB504 wrote:

It's a Sky + dish

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Just to check - have you been able to confirm that with the current home owner? A Sky+ dish and a Sky Q dish look the same.

[TimmyBGood]

@TommyB504 

As @Mark39 indicates, it's the same dish: what matters is the LNB (receiver horn)

If the current occupant is using Sky Q through a standard Sky Q LNB then your Sky+ HD box will not receive a signal.