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Discussion topic: Lost my sky+

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This message was authored by: Clare32

Lost my sky+

I had a fuzzy picture on my sky + so I asked google!(see below)  Now I cannot find my sky channel was 1, I have retuned antenna dtv, cable and satellite. Tried manually to find but no luck. Anyone out there can help me please. 

 

  1. On your Sky remote, press
    Services, then type 0, 0, 1, and press Select to enter the hidden Installer Menu. (For very old boxes, the sequence might be Services, then 4, O, 1, then Select). A Sky Commu... +2
  2. Navigate to RF Outlets. &
  3. Change the RF Channel
    Number from 68 to a lower number below 50 (Channel 21 or 25 are highly recommended).
  4. Save the settings and exit. e
  5. Important: You will now need to go into your TV's settings menu
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This message was authored by: Annie+UK

Re: Lost my sky+

Posted by a Superuser, not a Sky employee. Find out more

You need to retune your analogue tuner, to the new RF channel number you chose, and not the digital one (dtv)

I am Neurodivergent – My Sky FAQs ( Glass, Stream, Go & Plus )
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This message was authored by: Clare32

Re: Lost my sky+

Thanks Annie,

I have returned (on lg tv) doesn't mention analogue but I retuned everything I could see, satalite, cable and digital but to no avail. 

This message was authored by: Annie+UK

Re: Lost my sky+

Posted by a Superuser, not a Sky employee. Find out more

@Clare32 My LG during the antenna tuning process has a Digital only check box, make sure this is unticked

 

Auto tuning will then do the following

 

 Antenna DTV

Antenna Radio

Antenna TV

 

The top one is digital ie Freeview and the bottom one is analogue

 

HTH

I am Neurodivergent – My Sky FAQs ( Glass, Stream, Go & Plus )
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This message was authored by: Clare32

Re: Lost my sky+

I go into auto tune I have 3 options 

antenna

cable

satalite 

optune to select all or individual

 

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This message was authored by: Clare32

Re: Lost my sky+

Hi Annie, I have done this. Does this look right?  Thank you for your help. 

Completed Auto Tuning

100%

Antenna DTV

179 Programmes Found

Antenna Radio

42 Programmes Found

Antenna TV

0 Programmes Found

Cable DTV

0 Programmes Found

Cable Radio

0 Programmes Found

Cable TV

0 Programmes Found

Satellite DTV

0 Programmes Found

 

O Programmes Found

This message was authored by: Annie+UK

Re: Lost my sky+

Posted by a Superuser, not a Sky employee. Find out more

Antenna TV is the one that connects to your Sky Plus boxes RF out, make sure the Sky Box is out of standby (Green power LED) before you scan

 

If it cannot detect your box then your need to try a different RF channel in the Sky box settings

 

If 68 was working but fuzzy try 67, 66, 65 ... until you find a clear channel

I am Neurodivergent – My Sky FAQs ( Glass, Stream, Go & Plus )
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