Lost all recordings

[HDRAS]

I have lost all my recordings from my planner. I had around 18% free space but it doesn't explain why they've all gone. Have performed housekeeping reset (not a full factory reset as I know that deletes everything) Still nothing. Can anyone help?

[Laing1]

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@HDRAS wrote:

I have lost all my recordings from my planner. I had around 18% free space but it doesn't explain why they've all gone. Have performed housekeeping reset (not a full factory reset as I know that deletes everything) Still nothing. Can anyone help?

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@HDRAS is this a Sky Q box or a Sky+ HD box 

[HDRAS]

Sorry should've said it's a Sky+ box

[Laing1]

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@HDRAS wrote:

Sorry should've said it's a Sky+ box

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@HDRAS you've posted in the Sky Q forum i'll move your post to the Sky+ HD forum for you 

[Mark39]

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@HDRAS wrote:

Have performed housekeeping reset...

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Do you mean a Planner Rebuild?

[HDRAS]

Yes and made no difference

[Mark39]

From previous posts, on very rare occasions some sort of glitch can cause this. I imagine it's more likely as the hard disk ages. The likelihood is that some or all of the recordings are still there but no longer accessible. Regrettably there's nothing you can do to retrieve what's left if the Rebuild hasn't worked.

[HDRAS]

Oh that's really annoying because it's wiped everything, even all my series links and anything I had scheduled to record. It's almost like the box reset itself! And I had so many good films on my planner 😒