Lost Signal for BBC 1 last night

[Jo446]

We lost signal to BBC 1 last night after heavy rainfall and it hasn't come back. We've tried re-booting the box several times and it isn't coming back. I'm wondering if the heavy rainfall has moved the dish. All other channels are fine.

[Daniel0210]

@Jo446 
You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up predominantly of Sky customers helping other Sky customers which includes additional help from customers who are Superusers like myself.

Do you  have Sky+ (where you've posted)? 

[Jo446]

I have an old sky plus box.

[Daniel0210]

@Jo446 

Okay. I'm afraid Sky no longer support Sky+ and Sky+HD set ups (where you've posted).

You'll need to employ a local satellite engineer at your own expense to; check / realign / repair / replace the dish, perhaps repair or replace the LNB if that's the problem, or check the cables for water ingress.

If you have Sky Protect cover through Domestic and General Insurance you can call them but a customer previously posted on here that they wouldn't send an engineer - but they did offer the customer £65 towards arranging one themselves.

The alternative is contacting Sky to upgrade to Sky Q or change to Glass / Stream. If you upgrade to Sky Q any dish, LNB or cable issues would be sorted out f.o.c as part of the process.

[Jo446]

Ah - not the best news but thanks for letting me know. Was thinking of upgrading - now i think is the time!

[nigea99]

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@Jo446 wrote:

Ah - not the best news but thanks for letting me know. Was thinking of upgrading - now i think is the time!

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hi @Jo446 

You may, also, wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q