Loss of sky on demand on sky +

[Ray108]

Renewed BT broadband contract within hour my sky on demand connection lost on my Sky +. Sky advice is  to upgrade to Sky Q. Any alternative?

[Mark39]

Restart your Sky box by switching off at the plug for at least 4 minutes, and restart your broadband Hub by switching off at the plug for 30 seconds.

See if they then connect.

[TimmyBGood · Accepted solution]

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@Ray108 wrote:

Renewed BT broadband contract 

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Did that involve migration to an EE Hub?

[Ray108]

• Thank you. Thankfully solved issue by restting router password. It seems by renewing my BT contract the platform switched over to EE and this appeared on the Sky services page. I reset under original BT Hub name and password  and it connected.