Loss of Certain Channels on Sky+HD Box

[Frustrated40]

So yesterday, I lost all ITV channels, Channel 5 and certain others.  All BBC channels, all Sky channels and Channel 4 are perfect reception!  

Have re-started my Sky+HD box twice but problem not resolved.  Have checked the two signals from my dish and both good and working properly.  Any thoughts welcomed.  Thanks

[Daniel0210]

@Frustrated40 

It does sound like it's potentially a dish / LNB issue. 

I'm afraid Sky no longer support Sky+ and Sky+HD set ups. You'll need to employ a local satellite engineer at your own expense to check/repair/replace the dish/LNB if that's the problem.

If you have Sky Protect insurance through Domestic and General Insurance you can call them but a recent post on here stated they wouldn't send an engineer - but they did offer the customer £65 towards arranging one themselves.

The alternative is contacting Sky to upgrade to Sky Q or change to Glass / Stream.

[Mark39]

@Frustrated40 to check whether you have a good signal, first tune to one of the affected channels. Then key Services>Settings.>Signal on your remote. The white part of all four bars must be at least half way across.

From your post, I suspect two of the four bars will be mainly, if not all, blue.

[Frustrated40]

Thanks Mark - just checked that and when on ITV channels there is no signal showing at all for Signal Input one - so looks like an LNB problem  

[Mark39]

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@Frustrated40 wrote:

Thanks Mark - just checked that and when on ITV channels there is no signal showing at all for Signal Input one - so looks like an LNB problem  

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Possibly, but I suspect more likely an alignment or cabling issue.

[oj01]

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@Frustrated40 wrote:

Thanks Mark - just checked that and when on ITV channels there is no signal showing at all for Signal Input one - so looks like an LNB problem  

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With the box switched off, swap over the two satellite cables in the back of box. Then repeat the test above to see if the same channels are affected.