Live pause issues

[shaz101]

Hi, was just wondering if anyone else is having issues with live pause especially on cnn, program hasn't changed since 12 am on the 9th November. 

[anniep2012]

Same here but on GBNews. I have noticed three channels affected - CNN, Bloomberg and GBNews. There are quite a few people on Facebook who have posted about the same problem and also the fact that the display shows the last programme recorded as being over 2000 minutes ago. Has anyone had any update from Sky about this problem?

[caesarome]

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@anniep2012 wrote:

Has anyone had any update from Sky about this problem?

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@anniep2012 

Have you contacted them about this issue via this email address - viewerR@sky.uk

[anniep2012]

Yes I have and had this reply:-  

Good afternoon  Ann,

Thank you for getting in touch regarding this issue with pause and
rewind on these channels.

I have escalated this issue to our technical support teams and trust
will be resolved soon.
Please accept our apologies for the inconvenience.

Kind regards

Jan
Viewer Relations

The problem still exists though, maybe the weekend isn't the best time to report issues!

[Daniel0210]

@anniep2012 

Sky Q customers are having a similar experience with that channel 

https://helpforum.sky.com/t5/Sky-Q/GB-New-not-able-to-pause-or-rewind/td-p/5136603 

[shaz101]

Hi. 

Is anyone else still having issues with pause and rewind on some news channels.