Live pause and recordings

[RHOMAV]

Have a normal sky box not a skyQ and have followed  instructions to reboot and to remove card nothing seems to work to play recordings or pause live TV 

[Annie+UK]

Try a Planner Rebuild

See question Q02 in my Sky Plus F⋅A⋅Q

If that does not work then try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q for New Install

Also see: https://www.sky.com/help/articles/viewing-card-error-messages-sky-plus#problem