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Discussion topic: Lake of customer service

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This message was authored by: BK15

Message posted on ‎03 Oct 2025 02:28 PM

Lake of customer service

Sky plus pixelation, no help available from sky

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Superuser
This message was authored by: Daniel0210

Message posted on ‎03 Oct 2025 02:45 PM

Re: Lake of customer service

Posted by a Superuser, not a Sky employee. Find out more

@BK15 

Sky no longer support Sky+ or Sky+HD set ups (where you've posted) although Customer Services are still available for telephone or online advice. 

They won't send an engineer if one is required.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
with:
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This message was authored by: TimmyBGood

Message posted on ‎03 Oct 2025 03:26 PM - last edited: ‎03 Oct 2025 03:29 PM

Re: Lake of customer service

Posted by a Superuser, not a Sky employee. Find out more
@BK15 wrote:

no help available from sky

That's correct, because the Sky+ platform hasn't been manufactured for a decade. Your options are to book (and pay) a local independent satellite television specialist or move to a current Sky product: Q, Glass or Stream.

 

Pixelation on live content but not on-demand is almost certainly dish related.

 

If it's both live and on-demand then the suspicion would be the HDMI cable.

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