LNB

[david+mayne]

Can I as customer  change my own LNB as engineer  won't do it

[Mister_Dalek]

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@david+mayne wrote:

Can I as customer  change my own LNB as engineer  won't do it

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Yes, you can do whatever you want to your dish as it becomes your property after Sky have installed it. I changed the LNB on my old Sky dish when our builders accidentally knocked it. It was going to take a couple of weeks to get an engineer appointment so I bought a new LNB on Amazon, got it delivered next day, climbed a ladder and swapped it over. Only took 10 minutes. Thankfully there was no dish re-alignment necessary. It worked perfectly. 

[Annie+UK]

Yes, the dish belongs to you to do ith as you see fit 🙂

[TimmyBGood]

@david+mayne 

Obviously the critical consideration is ladder safety, followed by not disturbing the dish alignment (elevation, azimuth and skew, which sounds like a firm of undertakers in a Dickens novel ; )

[david+mayne]

Last time they wouldn't let me have and put LNB in as they couldn't  do things in a safe  way which I understand but it's the only place that I want it ( out of sight ) as all that's  needed is changing that then they can do there bit

[Annie+UK]

Please Note: Sky+ is now a legacy service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

Sky no longer send engineers to Sky Plus customers unless they are already covered by Sky Protect insurance

[TimmyBGood]

@david+mayne 

Note that if you are intended to do this to facilitate Sky Q installation, Sky installers are instructed not to go ahead with deployment of a box where the dish isn't accessible for potential future maintenance, even if it has a Q LNB on it when they arrive.

[david+mayne]

Thanks for that ,guess I will have to stick with my sky+ hd box then ..shame 

[david+mayne]

I understand all explanations given but how do I move forward to get sky q,can a sky engineer or someone visit me so we can overcome problem, 

Any ideas !

[Mark39]

The only solution would be for the dish to be relocated where Sky can access it, and where it still receives an adequate signal.

[david+mayne]

Ok,thanks anyway