Can I as customer change my own LNB as engineer won't do it
Yes, you can do whatever you want to your dish as it becomes your property after Sky have installed it. I changed the LNB on my old Sky dish when our builders accidentally knocked it. It was going to take a couple of weeks to get an engineer appointment so I bought a new LNB on Amazon, got it delivered next day, climbed a ladder and swapped it over. Only took 10 minutes. Thankfully there was no dish re-alignment necessary. It worked perfectly.
Obviously the critical consideration is ladder safety, followed by not disturbing the dish alignment (elevation, azimuth and skew, which sounds like a firm of undertakers in a Dickens novel ; )
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi) BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Last time they wouldn't let me have and put LNB in as they couldn't do things in a safe way which I understand but it's the only place that I want it ( out of sight ) as all that's needed is changing that then they can do there bit
Posted by a Superuser, not a Sky employee. Find out more
Please Note: Sky+ is now a legacy service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream
Sky no longer send engineers to Sky Plus customers unless they are already covered by Sky Protect insurance
I am Neurodivergent❄ Sky+HD ❄ LG NanoCell TV ❄ Xbox Series X ❄ Raspberry Pi 5 (Debian Linux)
Note that if you are intended to do this to facilitate Sky Q installation, Sky installers are instructed not to go ahead with deployment of a box where the dish isn't accessible for potential future maintenance, even if it has a Q LNB on it when they arrive.
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi) BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
