0

Discussion topic: Keep losing signal

Reply
This message was authored by Beryl1984 This message was authored by: Beryl1984

Keep losing signal

My sky keeps losing signal on all channels, why?

Reply

All Replies

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Keep losing signal

Posted by a Superuser, not a Sky employee. Find out more

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q


You may have to call out a local satellite installer, unless you have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

I am Neurodivergent Sky+HD  LG NanoCell TV  Xbox SeriesX
My F•A•Qs: Sky GlassSky StreamSky GoSky Plus
Beryl1984
Topic Author
This message was authored by Beryl1984 This message was authored by: Beryl1984

Re: Keep losing signal

This only started after I asked for my sky to be moved to new address on the 11th June, never had a problem before..

This message was authored by Mark39 This message was authored by: Mark39

Re: Keep losing signal

Posted by a Superuser, not a Sky employee. Find out more

Coincidence. There's nothing Sky can do to make your dish setup provide a degraded signal. 

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 100 minutes

New Discussion