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Discussion topic: I have no satellite connection

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This message was authored by: William129

I have no satellite connection

I have no satellite connection 

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This message was authored by: Mark39

Re: I have no satellite connection

Posted by a Superuser, not a Sky employee. Find out more

@William129 you could try Sky's help here: https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-plus-error-message-broken-image

 

The cause is most likely a fault with your dish or cables. Unfortunately Sky no longer provide engineer support for Sky+ equipment unless you have Sky Protect, so you'll need to contact a local satellite engineer to take a look.

Alternatively now might be a good time to consider upgrading to Sky Q, as mentioned in the help guide. Any dish or cabling issues will be addressed as part of the Sky Q installation at no additional cost to you.

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