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Discussion topic: I cannot record on my Sky HD+ box

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This message was authored by Julian+Nettlefold This message was authored by: Julian+Nettlefold

I cannot record on my Sky HD+ box

I cannot recird on my Sky HD + box

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This message was authored by RileyBSL This message was authored by: RileyBSL

Re: I cannot record on my Sky HD+ box

What's the problem?

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: I cannot record on my Sky HD+ box

Posted by a Superuser, not a Sky employee. Find out more

What error messages aee you getting?

 

Try a Planner Rebuild

See question Q02 in my Sky Plus F⋅A⋅Q
Sky support for Sky+HD and earlier systems has ended, you can still get support if you already have Sky Protect insurance otherwise you'll have to find your own 3rd party company to get support from at your own expense
Julian+Nettlefold
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This message was authored by Julian+Nettlefold This message was authored by: Julian+Nettlefold

Re: I cannot record on my Sky HD+ box

It tells me to contact sky help which doesn't exist! I've spent 5 hours on the phone today

 

This message was authored by RileyBSL This message was authored by: RileyBSL

Re: I cannot record on my Sky HD+ box

Here is what you need to do: 

  • Press "Services" on your remote.
  • Depending on your box model, you might need to navigate to Settings first.
  • Highlight "Picture" (it should be yellow).
  • Enter the hidden menu by pressing "0" then "1" on your remote.
  • Look for the "Planner Rebuild" option and select it.
  • The box will take a few minutes to complete the rebuild.

Alternatively:

A simple restart can sometimes fix temporary glitches. Just unplug the power cord from the back of the Sky box for a few seconds and then plug it back in.

Julian+Nettlefold
Topic Author
This message was authored by Julian+Nettlefold This message was authored by: Julian+Nettlefold

Re: I cannot record on my Sky HD+ box

Thanks

 

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