I cannot record on my Sky HD+ box

[Julian+Nettlefold]

I cannot recird on my Sky HD + box

[RileyBSL]

What's the problem?

[Annie+UK]

What error messages aee you getting?

Try a Planner Rebuild

See question Q02 in my Sky Plus F⋅A⋅Q

[Julian+Nettlefold]

It tells me to contact sky help which doesn't exist! I've spent 5 hours on the phone today

[RileyBSL]

Here is what you need to do: 

• Press "Services" on your remote.
• Depending on your box model, you might need to navigate to Settings first.
• Highlight "Picture" (it should be yellow).
• Enter the hidden menu by pressing "0" then "1" on your remote.
• Look for the "Planner Rebuild" option and select it.
• The box will take a few minutes to complete the rebuild.

Alternatively:

A simple restart can sometimes fix temporary glitches. Just unplug the power cord from the back of the Sky box for a few seconds and then plug it back in.

[Julian+Nettlefold]

Thanks