High rise apartment issues with sky box

[Sandra622]

Hi when I moved into this high rise flats I already had a sky + box but wasn't getting all the channels and signal kept drifting and sky didn't seem to know how to solve the problem. Eventually I found out there are communal engineers so I asked if thy could sort this issue with my sky+ box ? A guy came and said this old building has only one feed  and sky+ box needs switching to this single feed ?? He used the sky remote to do something with the sky+ box and everything was perfect when he "switched it over" does anyone know what he did to get my sky+ box working properly ? I wish I'd of watched what he did but I didn't ? 

[Mark39 · Accepted solution]

Yes, he will have turned on Single Feed Mode in your Sky box settings. The setting is in the hidden Installer Menu, which you can access by keying Services,0,0,1,Select on your remote.

[Sandra622]

Thank you very much ! Can I do this myself ? 

[caesarome]

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@Sandra622 wrote:

Can I do this myself ? 

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Yes, just use your remote and press those buttons then you will see the single feed option.

[Mark39]

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@Sandra622 wrote:

Thank you very much ! Can I do this myself ? 

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Be sure not to try out the other options in the Installer Menu, unless you know what you're doing!

[Sandra622]

@Mark39 @Thanks for info is it the same with a qbox ? Sorry for being a pain there are some elderly in this block of flats that are having issues with sky+ if I can help them I'd be over the moon. Thanks again for helping me . Sandra

[Mark39]

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@Sandra622 wrote:

@Mark39 @Thanks for info is it the same with a qbox ? Sorry for being a pain there are some elderly in this block of flats that are having issues with sky+ if I can help them I'd be over the moon. Thanks again for helping me . Sandra

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No, it's not the same for Sky Q, I'm afraid.

.

[Sandra622]

@Mark39 @Again thanks for info mark . Regards Sandra