Help HD+ catch up not working on mums box

[Niknak99999]

My elderly mum cannot get catch up on her box, I've tried the trouble shooting, resetting and turning everything off and in again...any ideas? 

thanks 🙏 

[Mark39]

Has it worked until recently? If it has only recently stopped working, her box may be having the same problem as explained in this long thread. Sky are investigating.

https://helpforum.sky.com/t5/Sky/On-demand-download-failure-Sky-on-2-boxes/td-p/4218170/jump-to/firs...

[Niknak99999]

Yes very recently, many thanks will take a look!