HDCP Error

[DS34]

All TVs on RF out giving an HDCP error after a SKYHD+ box update.

Lounge TV on an HDMI cable is fine and when on all other tvs work (do not show the error)

Immediatley on standby of the lounge TVs all TVS then show the error

Have tried settings including the installer set up - to no effect.

Was not like this until I changed the main TV.

[Mark39]

There hasn't been any Sky+HD box update for years, so that's not remotely the cause. Which settings have you tried changing? 

[DS34]

Interesting thanks

I had this once before - but it seemed to "resolve itself"

The skyHD box started to misbehave - so did the "backup button" power up - which seems to have restarted the issue

Tried the HD resolution

HDMI Controls

RF Picture Format

Went into the Installers 0,0,1 menu

Couldn't find anything else relevant

Clutching at straws

Ironially unplugging the main TV from the mains - got it working - but stopped again as soon as I plugged it back in

I have previously tried swapping HDMI cables & sockets

Advice really gratefully received

[Annie+UK]

Looks like your main TV is not doing HDMI handshaking whilst in standby 😞

• Check for a firmware update of your TV
• Check the online manual for your TV
• Check your TVs power saving modes
• Search for a support forum for you TVs make/model to see if anyone is having similar issues with HDCP

[DS34]

I believe that you are correct

I've tried swapping cable & ports etc... no effect

Powering off the TV works

Its a Samsung QLED NEO 4k QE55QN90BATXXU - cannot find any settings to adjust any "eco" or standby settings

[Annie+UK]

Does this HDCP error happen over RF on all channels or just the HD ones?

Looks like you may need to start turning the main TV off when not in use rather than stahbdby 😞

[DS34]

All channels - cannot even get the main sky menu or anything in fact just the HDCP error banner

I have come to a similar conclusion but unsure of the "impact" of powering off the TV rather than standby

Trying to contact Samsung next - it worked fine for a long time (I have had the TV since Feb 2023)

It went through a few days of this maybe a year ago - and has now restarted coincidently with the "backup button" reboot of the sky hd box last night

[Annie+UK]

Have you check when the last firware update was pushed to the TV?

It seems rather odd that all of a sudden it started happening again 😞 Could be a hardware fault but unlikely

Maybe time to move to Sky Q, Glass or Stream, Sky will be itching to get you off of Sky+

[DS34]

Thank you for responding so quickly - all support is so welcome and appreciated from experts 

TV Firmware is up to date - cannot find any other settings

Think I will try swaping HDMI sockets again - clutching at straws

The problem with sky Q is no RF out - I have 4 rooms with TV - albeit only 1 set is usually on

[DS34]

Thanks - on Chat with Samsung they recommend a full reset of the TV

The pain of basically reinstalling and then finding passwords for other services😠

Even that I suspect is a try it and see response

They did however say powering off is not detrimental - so will do that until I summon up the willpower & data to perfom a reset

Thanks again for your prompt help

[Mark39]

@DS34 personally I'd stick with powering off at the plug, rather than the hassle of reactivating apps etc. Both my TVs are switched off at the plug when they're not going to be used for a few minutes. Smart plugs make it painless.  

[DS34]

Thanks - done exactly that on a smart plug

The lounge TV is not often in use - so it will be off most of the time

If & when I summon the willpower I will reset - but frankly not convinced it will work anyway

Its the usual "reset it" and see advice - not  helpful.